Annexure B- Grievance Redressal Mechanism (for Accessibility Issues)
Grievance Redressal Mechanism – Accessibility Compliance (SEBI Circular dated July 31, 2025)
In compliance with the SEBI circular, [Entity Name] has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
1. Dedicated Channels
o Email: palak@strateasy.in
o Helpline: +91- Palak Rohan Mehta (operational Mon–Fri, 9:30 AM – 6:00 PM)
o Web Form: Available on www.[entity].com/accessibility
2. Process
o All accessibility-related grievances will be acknowledged within 2 working days.
o Resolution/response will be provided within 15 working days.
o Complex issues requiring longer timelines will be communicated clearly to the complainant.
3. Escalation Matrix
o Level 1: Nodal Officer (Mr. Devesh Rameshbhai Mehta, Email: deveshmehta1963@gmail.com, Contact: +91-9998490096
o Level 2: Compliance Head / Director / Partner, Mrs. Palak Rohan Mehta, Email palak@strateasy.in and Contact: +91-9619506062
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